Job Description

About Specialty Program Group:

Our goal is to partner with industry-leading specialty businesses to provide them with the ability to achieve their goals and optimize their businesses. Specialty Program Group offers access to capital and investment, deep carrier relationships, creative thinking, product development and broad distribution, while allowing our businesses to maintain the essence of what makes them successful. Specialty Program Group delivers leading-edge specialty expertise backed by transformative digital capabilities and sophisticated data and analytics.

About Squaremouth:

Squaremouth was launched in 2003 with the core goals of becoming the best workplace for its employees and the best place for customers to buy travel insurance. In 2014, we utilized our travel insurance expertise to develop and launch Tin Leg, a travel insurance brand with policies designed to address our customer’s most common and pressing travel concerns. Tin Leg quickly became one of the most popular travel insurance providers on squaremouth.com and continues to offer some of the most comprehensive products in the travel insurance market.

We’ve grown from a small team to a company of over 50 employees, gaining national and international recognition along the way as one of the best customer service teams and best places to work. Widely recognized for our company culture, we are proud of most recently being named one of the Best Workplaces in America in 2023 by Inc. Magazine!

Continuing to strive toward its goal of being one of the most innovative companies in the field, Squaremouth was acquired in April 2023 by Specialty Program Group (SPG), a leading operator of specialty insurance brokerages and underwriting facilities. Today, Squaremouth.com, and its multi-award winning customer service team, has helped over 3 million travelers save time and money to find the best travel insurance policy for their trip.

Job Summary

Our company is a leading provider of travel insurance solutions, committed to ensuring that travelers have peace of mind while exploring the world. We offer a range of comprehensive travel insurance policies designed to meet the diverse needs of our customers.

We are seeking a Remote Call Center Agent to join our team and assist consumers in choosing the right travel insurance policies. As a Call Center Agent, you will be responsible for providing exceptional customer service, answering inquiries, and guiding customers through the process of selecting the best insurance coverage for their travel plans. This is a remote position that requires excellent communication skills, attention to detail, and a passion for helping people.

Customer Service Representative Responsibilities:

• Engage with customers via phone, email, and chat to understand their travel insurance needs.

• Educate customers about our insurance products, including coverage options, benefits, and pricing.

• Assist customers in comparing different insurance plans to help them make informed decisions.

• Address customer concerns, questions, and objections in a professional and courteous manner.

• Collaborate with team members and other departments to resolve customer issues and ensure customer satisfaction.

• Stay updated on industry trends, product changes, and regulatory requirements related to travel insurance.

Requirements :

• Strong customer service and computer skills.

• Excellent written and oral communication.

• Attention to detail is imperative.

• Ability to work independently in a remote environment and manage time effectively.

• Remote/Work From Home experience preferred.

• Background verification must not inhibit ability to obtain insurance licenses.

• Candidates must have reliable internet/wifi - Internet connection speed-test required.

• Previous experience in a customer service or sales role, preferably in the insurance or travel industry.

• Strong active listening and problem-solving abilities.

• Willingness to undergo training and continuous learning to stay updated on product knowledge and industry changes.

• High school diploma or equivalent; additional education or certifications in customer service or insurance is advantageous.

Training

Online guided e-learning, mock calls, chats, frequent one-on-one and group video meetings to accompany self training.

Working Schedule

Initial training is two - three weeks during regular business hours - Monday through Friday, 8am to 4pm ET. Scheduled shift hours begin after the successful completion of initial training.

• Operating hours: 8am to 10pm ET daily.

• Multiple fixed schedule options available.

• Must be willing and able to work all shifts including nights, weekends and holidays.

What we offer

Squaremouth is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and an internet reimbursement. Ongoing training and professional development opportunities, and the opportunity to make a positive impact by helping customers make informed decisions about travel insurance.

Disclosure required under applicable state or municipality regulations: The expected salary range for this position is $17 an hour and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.

#SPG

Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.

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Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.