Job Information
J&J Family of Companies [MedTech] Customer Service Specialist in Seoul, South Korea
[MedTech] Customer Service Specialist - 2406182291W
Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in pharmaceutical, medical devices and diagnostics markets, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/ .
포지션: Customer Service Specialist
계열사: 존슨앤드존슨 메드테크 (MedTech)
근무지: 서울시 용산구
근무 형태: Regular
[Summary]
The customer service specialist is responsible for answering the external customer’ and internal stakeholders’ requests promptly and provide accurate information such as shipment date, billing amount, the total stock, etc. The key focus areas include; communication with customers & internal stakeholders in relation to orders & deliveries, manual order transactions, process improvement project execution and training for customers
[Responsibilities]
Manage VOC (Voice of Customers) including inquiries and complaints and establish preventive action in relation to issues. Respond to customers’ and stakeholders’ inquiries from the phone or any other channel promptly
Manage and monitoring billing process and manual order processing into ERP (SAP) system
Collaborate / communicate with Planning & Commercial team or any other internal stakeholders to allocate stock for better management of back orders
Process non-sales orders (Sample, Sample Return, Warranty, Inspection, Donation...)
Communicate with 3PL in real-time to check warehousing of goods and deliver the products on time
Register / monitor the DSI (Delivery Service Issues) and report to Customer service lead on a regular basis
Involve monthly team meeting to share the key achievement and plan for next month
Training business partners and new sales employee about overall business flow, order types and order system operation
Engage in the process improvement project together with the regional team to enhance the operation efficiency
Involve in the regional project to enhance systems within the customer service team
Effective collaboration with stakeholders (Customers, Commercial, AR team, Tax team, HCC team, PwC (external audit))
Perform the month end closing activities
[Requirements]
More than 5 years of experience in customer services
Bachelor’s Degree
Proficient in SAP and Microsoft Office
Strong command in English and Korean
Strong communication skills and customer (internal and external) focused attitude
Ability to multi task, prioritize and manage time efficiently.
Knowledge of medical consignment business and order type
[지원 방법]
www.careers.jnj.com 접속 -> Position Number 2406182291W 검색 -> 해당 모집 공고의 “Apply Now” 클릭 후 온라인 지원 프로세스 진행
[제출 서류]
국&영문 자유 양식의 이력서/자기소개서
[서류 마감일]
채용시 마감
[유의사항]
국가 보훈 대상자 및 장애인은 관련 서류 제출 시 관계 법령에 의거하여 우대합니다.
서류 전형 합격자에 한하여 개별 통보합니다. 단, 회사 사정에 따라 지연될 수 있습니다.
입사 지원 서류에 허위 사실이 발견될 경우, 채용 확정 이후라도 채용이 취소될 수 있으며 향후 채용이 제한됩니다.
제출된 서류는 반환되지 않으며, 별도 요청 시 삭제합니다.
Qualifications
See above.
Primary Location Asia Pacific-South Korea-Seoul-Yongsan-gu
Organization Johnson & Johnson Medical Korea (Ltd.) (7225)
Job Function Customer Service Operations
Req ID: 2406182291W
J&J Family of Companies
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