Job Title: Service Advisor Department: Service Reports to: Service Manager Location: Walker Acura - Metairie, Louisiana Employment Type: Full Time - Commission Only Job Category: Customer Service - Automotive Industry FLSA Status: Individual Contributor Job Summary: The Service Advisor at Walker Acura is responsible for providing exceptional customer service to all clients seeking vehicle maintenance and repair services, while also generating and maximizing revenue through the sale of additional services and parts. The ideal candidate will have strong communication skills, a passion for the automotive industry, and a customer-centric mindset. Compensation & Benefits: - Competitive commission structure - Opportunities for bonuses and incentives - Health, dental, and vision insurance - 401(k) with company match - Paid vacation - Employee discounts on vehicles, parts, and services Responsibilities: - Greet and welcome customers with a friendly and professional demeanor - Accurately and efficiently check-in and schedule service appointments - Consult with customers to identify their vehicle's service needs and recommend additional services and/or repairs - Provide detailed estimates and timelines for service completion - Coordinate with the service technicians to ensure timely and high-quality repairs - Educate customers on service and maintenance recommendations for their vehicles - Upsell and promote additional services and products to increase revenue - Handle customer complaints and address any issues in a timely and professional manner - Accurately process payments and maintain proper documentation - Follow up with customers to ensure satisfaction with service experience - Maintain knowledge of current industry trends, products, services, and dealership policies and procedures Requirements: - High School Diploma or equivalent; post-secondary education in automotive technology or related field preferred - Previous experience as a service advisor in the automotive industry is preferred - Excellent customer service and communication skills - Strong sales and negotiation abilities - Proficient in computer software and systems - Ability to multitask and prioritize in a fast-paced environment - Valid driver's license and clean driving record EEOC Statement: Walker Acura is an equal opportunity employer and prohibits discrimination based on race, color, religion, sex, age, national origin, disability, veteran status, marital status, pregnancy, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing an inclusive and diverse workplace for all employees.