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Do you want to make a difference?

Cognosante employees are passionate about improving people’s lives. With an innovative mindset and an unwavering commitment to those we serve, we partner with healthcare, civilian and defense agencies to deliver exceptional public services and programs. Our multi-faceted technology and customer experience (CX) solutions achieve program outcomes, solve critical challenges and create meaningful change. Whether we are helping Veterans access healthcare faster, ensuring that members of the military complete their missions safely, or helping people obtain health insurance, our work touches millions of people. Are you ready to make a difference?

Come Join Our Team

The Cognosante Enrollment Assistance Program (EAP) contracts with the Centers for Medicare & Medicaid Services (CMS) Center for Consumer Information and insurance Oversight (CCIIO) and supports outreach and enrollment in multiple states to ensure continuity of coverage for Federally-facilitated Marketplace (FFM) consumers impacted by the Medicaid Unwinding following the end of the COVID-19 Public Health Emergency (PHE) or annual Medicaid and Children’s Health Insurance Program (CHIP) redetermination process.

What is the position?

The Supervisor will play a key role by overseeing a staff of EAP Assisters providing direct outreach via multiple channels (telephone, email, text, virtual) and some in-person enrollment and educational support to individuals and families unwound or disenrolled from Medicaid or CHIP and in need of health insurance coverage in qualified health plans in population centers identified by CMS.

What will I get to do?

• Develop deep familiarity of the contract stipulations including an understanding of the EAP, Medicaid Unwinding and enrollment redetermination impacts, and any state specific requirements.

• Ensure all project-identified processes and methodologies are executed and followed as applicable.

• Responsible for the coordination and supervision of a team of Enrollment Assisters

• Ensures all activities are carried out in accordance with EAP commitments or objectives.

• Responsible for day-to-day coordination and administration of tasks by ensuring quality and productivity standards are maintained while meeting EAP requirements.

• Support quality assurance initiatives, including staff monitoring for performance metrics, adherence to standards of the contract and Cognosante.

• Follow and monitor approved standard operating procedures and other applicable state and federal regulations.

• Provide feedback and coaching for performance deficiencies as required and document all employee feedback/counseling sessions.

• Prepare employee performance evaluations, establishing performance improvement plans as needed.

• Ensure completion of administrative reporting, e.g., timecards, daily statistics, logs, status, and task management reports for area of responsibility, and other requested reports

• Oversee equipment inventory assigned to staff.

• Coordinate with the Community Outreach Specialist the scheduling of EAP Assisters for virtual and local community events to reach the targeted demographic.

• Represent CMS and Cognosante by attending virtual and some in-person community events to reach and assist targeted populations.

• Communicate with the team daily to keep them apprised of customer goals, progress, and emerging issues.

• Serve as a resource and an escalation path for the Assisters and Community Outreach Specialists

• Manage team and operational goals, special projects, and continuous process improvement initiatives.

• Other additional duties as assigned by program leadership.

What qualifications do I need?

Candidates who do not meet the required qualifications will not be considered.

The successful candidate will also be expected to:

• Bachelor's Degree plus 4 years of experience in supervisory role managing, leading, directing and reviewing the work and assignments of a team, coaching employees, and providing on the job training

• 2 years of experience supervising in a call center environment

• Pass a background check as required for certification, to include motor vehicle records

• Possess a valid driver’s license and have access to a reliable, currently insured vehicle

• Participate in some state and local travel

• Successfully complete mandatory training and certification requirements in allotted timeframe

• Adhere to prescribed conflict-of-interest prohibitions related to employment or compensation from health insurance issuers

• Be available to work flexible/nontraditional hours, such as early mornings, evenings, and weekends

• Strong interpersonal communication skills

• Experience working independently and/or collaboratively with staff and clients to analyze and understand project requirements and the end-user experience

• Experience managing priorities and tasks in a changing environment

• Proficient in computer literacy, use of relevant computer applications such as MS Office, and use of other types of office technology

• Experience providing feedback to improve technology innovations and establish best practices.

• Experience in monitoring daily performance and managing staff, systems, technology, while adhering to policies and procedures

Preferred Qualifications

• Basic knowledge of healthcare and/or the Affordable Care Act

• Advanced PC skills, included MS Excel, Power Point, Word, Teams, Outlook, and Power BI

• Ability to work with and resolve complex problems associated with diverse groups

What additional characteristics will help me thrive?

• Flexibility to adapt to changing project requirements, priorities, and environments.

• A commitment to continuous learning and professional development.

• A desire to assist the vulnerable and underserved populations.

• A willingness to help when asked.

What We Offer  

Our mission is to provide comprehensive and competitive pay, benefits, services, and programs to eligible employees and their dependents that: 

• Ensure optimal health and productivity of our employees  

• Support employee retention and attraction 

• Provide work/life balance to ensure our employees succeed inside and outside of the office 

Compensation

$77,059.11 - $124,450.68

The pay range for this job is determined by various factors, including but not necessarily limited to location, responsibilities of the job, and alignment with market data. When determining a salary for this role, the following factors may be taken into consideration - contract-specific affordability, education, knowledge, skills, competencies and experience. The estimate displayed represents the salary range for this position and is just one component of Cognosante’s total compensation package for employees. It is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee.

Cognosante will not provide sponsorship for employment-based immigration benefits for this position.

What We Promise  

Cognosante employees are inspired by our bold mission to improve lives. To achieve this mission, we put our people first. No matter where they're located around the nation, our innovative workplaces enable individuals to apply their skills and experience to work toward a greater good.

We foster a winning culture of solution creators built on innovation, collaboration, flexibility, and work-life balance. And we invest in the next generation of diverse talent to foster an inclusive, progressive, adaptable workplace that prioritizes advancement for all. As an affirmative action employer, we are committed to equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.  

Your safety during your job search is important. Recruiting communications will always be sent through one of the following corporate domain emails (@cognosante.com or @accurate.com).

We will never send communications through any other domain, including @cognosantecareers.com, @gmail.com or @yahoo.com). We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Cognosante employee, please contact us at jobs@cognosante.com

At Cognosante, we innovate with purpose. Each day, we create meaningful change by delivering mission-driven solutions for healthcare, civilian, and defense government agencies. When you work at Cognosante, you’ll apply your talents and grow your career with an organization that believes in the missions of our customers – and the right every employee has to an inclusive, flexible, and collaborative workplace. Work with us, and you’ll be challenged and supported—and have the platform to elevate your career to wherever your professional aspirations lead.​

Get to know Cognosante employees

• We’re driven by our customers’ missions, and measure success by how we improve lives.

• We believe innovative solutions start with an innovative culture.

• We believe customer understanding is the key to creating innovative solutions.

• We know we are stronger together, and we value the diversity of our people.

• We believe growth should be a core job benefit.

Like many other companies, Cognosante has been targeted by scammers making fraudulent job offers to potential candidates. As shared on our company website (https://cognosante.com/careers/) , communications from Cognosante recruiting are only sent with an official corporate domain email (e.g., @cognosante.com) and not a commercial domain e-mail (e.g., @gmail.com or @yahoo.com)). We will never request payment from an applicant, nor will we send payment to an applicant, prior to that individual’s start date.

We want to recommend a couple of ways that you can report this incident and take action against these scams:

-The FBI: File a Complaint (https://www.ic3.gov/Home/FileComplaint)

-The FTC: Report Fraud (https://reportfraud.ftc.gov/#/)

Also, if you're not sure where to report the scam, you can find some guidance here: Where to report scams | USAGov (https://www.usa.gov/where-report-scams) .