Qualifications

High School Diploma, GED or equivalent required. Bachelor degree in computer or electronics technology or graduate from an accredited two-year technical school with courses in Math, Basic Electronics, Networking, and/or Telecommunications is desirable. Willingness to work night shifts. High computer proficiency required. Previous telecom or ISP experience preferred. Strong PC and IP troubleshooting skills. Ability to program troubleshoot and/or perform system diagnostics. Ability to pass pre-employment checks, including drug screen (THC is a fail ), motor vehicle record and criminal background checks.

WAGE:$24.00 To 27.00 Hourly

DAYS/HRS: Full Time The position would cover 4 10-hour shifts. There are two shifts, one from 5:00 pm to 4:00 am and the other shift from 9:00 pm to 8:00 am Monday through Thursday.

Essential Job Functions

Support Information Technology and Network Operations systems and networks, helping to keep performance at optimal levels. Help maintain the server infrastructure including hardware, software, and storage. Schedule and implement periodic maintenance of systems hardware and software. Suggest methods to improve areas of operations, processes, efficiency, and service to the various customers groups. May conduct research on new technologies, hardware, and products in support of system development efforts. Monitor and test system performance to provide performance statistics and reports for tuning and capacity planning purposes. Document actions taken in appropriate systems and/or on appropriate tickets.

Provide IT and Networking Support to field forces, customers, and technical staff. Provide customer IT & Networking Support. Provide on-call support and responds to service affecting outages and emergency situations. Support Company through use of products and services and promotes (educates) community on products and services. Make decisions based on problem solving, technical knowledge, and capabilities of systems. Follow Company policies, procedures and all appropriate laws. Work independently; take pride and ownership while exhibiting a willingness to learn. Be willing to interpret process and go outside the box to provide solutions. Perform other duties as assigned.