Job Number 24075750

Job Category Sales & Marketing

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY

The Manager, Elite Benefits Design & Execution is responsible for supporting the day-to-day Elite member experience of Marriott Bonvoy as well as key program initiatives. These initiatives include:

• Analyzing metrics related to benefit execution

• Contributing to strategy development for program benefit transparency

• Supporting Elite recognition and gifting efforts and serving as project manager for key gifting efforts

• Leading competitive research of trends in hospitality, travel and loyalty

CANDIDATE PROFILE

Education and Experience Required

• 4-year degree from an accredited university in Marketing, Business Administration, Hotel and Restaurant Management, or related major.

• 3 or more years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance.

• Experience with writing functional business requirements.

• Strong project management skills, including a demonstrated ability to lead multi-functional project teams to drive concrete results and actions.

Education and Experience Preferred

• MBA preferred.

• High proficiency in Microsoft Office, especially PowerPoint & Excel, and Tableau

• Experience working in consulting

• Experience working with Loyalty programs

• Experience working with cross-functional or matrixed teams

• Analytical and problem-solving skills, incl. strong attention to detail

CORE WORK ACTIVITIES

Support Day-to-Day Elite Member Experience

• Support execution of Elite program both via on-property and member-facing resources

• Support maintenance and management of all Elite member-facing communications and resources

• Review and approve loyalty related content from Marketing and Global Operations colleagues

• Coordinate weekly, monthly and quarterly forums for Member Experience and Engagement team

Analyze Metrics Related to Benefits Execution

• Report on monthly KPIs for key Member benefits including upgrades and Annual Choice Benefit selections

• Work closely with analytics organizations to gather Member Experience data

• Monitor Social Media forums closely to find quick program fixes, member escalations, and program learnings

Contribute to Strategy Development for Program Transparency

• Support initiatives designed to optimize and enhance existing benefits and offerings

• Provide project management support of key optimization efforts

• Collaborates with internal and external stakeholders as a loyalty program subject matter expert to foster program growth, including leading projects to stand-up new features or controls needed to optimize Marriott Bonvoy engagement with members and associates.

Support Recognition and Gifting

• Support execution of annual Elite gifting strategy, including ideation, design, delivery, and measurement of strategy

• Execute Lifetime gifting efforts ensuring timely delivery, budget adherence, and leadership reporting

Lead Competitive Research

• Conduct competitive research and monitor changes in the industry to ensure program sustainability

• Bring new trends beyond those identified by leaders to the attention of Member Experience team

MANAGEMENT COMPETENCIES

Leadership

• Adaptability – Maintain performance level under pressure or when experiencing changes or challenges in the workplace

• Communication –Convey information and ideas to others in a convincing and engaging manner through a variety of methods

• Problem Solving and Decision Making - Identify and understand issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action

• Professional Demeanor - Exhibit behavioral styles that convey confidence and command respect from others; make a good first impression and represent the company in alignment with its values

• Maintaining Goals – Submits reports in a timely manner, ensuring delivery deadlines are met, promotes documentation, and provides regular updates and inputs on projects

Managing Execution

• Contributing to Teams - Participate as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members

• Driving for Results – Set high standards of performance for self and/or others; assumes responsibility for work objectives; initiate, focus, and monitor the efforts of self and/or others toward the accomplishment goals; proactively take action and go beyond what is required

• Planning and Organizing - Gather information and resources required to set a plan of action for self and/or others; prioritize and arrange work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Customer Relationships - Develop and sustain relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

• Coworker Relationships - Interact with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

• Global Mindset - Support employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Learning and Applying Professional Expertise

• Applied Learning - Seek and make the most of learning opportunities to improve performance of self and/or others.

• Business Acumen - Understand and utilize business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

• Technical Acumen - Understand and utilize professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person in a timely manner.

• Demonstrates self confidence, energy, and enthusiasm.

• Informs and/or updates leaders on relevant information in a timely manner.

• Manages time effectively and conducts activities in an organized manner.

• Presents ideas, expectations, and information in a concise, organized manner.

• Uses problem solving methodology for decision making and follow up.

• Performs other reasonable duties as assigned by manager.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.