Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop! At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests. T-Mobile has consistently been recognized as a Best Place to Work, thanks to our crew of diverse, multitalented self-starters who are ready to go go go... And T-Mobile is recognized as a best place to work for LGBTQ employees by the Human Rights Campaign Corporate Equity Index ten years in a row. A designated Military Friendly Employer by Military Friendly for eleven years running. And with 100% score on the Disability Equality Index, our diversity across gender, race and ideas drives us forward. Are you looking for a work environment which encourages collaboration and where you are respected, supported, challenged, and can grow and advance your career? If your answer is "yes," you should join T-Mobile's All-Star Legal Team! The Managing Corporate Counsel, Customer Operations is a critical leader in T-Mobile's Legal organization providing consumer protection advice and guidance to our escalated Customer Care team, working on pre-litigation demands and settlements, assisting with agency responses and regulatory investigations and developing programs and oversite that advance T-Mobile's business objectives. This senior level attorney will work on initiatives including supporting the full suite of T-Mobile brands and offerings and will develop and advise on consumer complaints, fraud investigations, billing operations, fee management, and executive & regulatory matters. Because exceptional customer service is one of the backbones of the Uncarrier strategy, you'll also work cross-functionally with a wide range of departments including litigation, corporate communications, finance, product and technology, marketing, government affairs, regulatory affairs, compliance, privacy and more. You will lead critical legal relationships to help ensure the business execution and operation is in alignment with legal and regulatory obligations. You will also be a key member of the Legal Affairs team and will work closely with senior business leaders across the company to resolve customer pain points and potential risks for the company. What you'll do in your role. Lead and manage a successful team responsible for consumer operations while building a strong network across a large organization. Handle day-to-day legal guidance, oversight, and recommendations, and manage resolution of legal disputes in the context of T-Mobile's customer-facing operations. Contribute to the development of strong resources, processes, and knowledge management tools. Master an understanding of our current product offerings, operational systems, and services. Rigorously analyze product structures and advise on strategy and compliance for billing and fraud investigations. Provide guidance and counsel regarding state and federal agency responses on consumer protection and customer acce